Duvets and pillows are provided. Unless you have ordered and paid for linen or it is in included in your chalet’s price, you will need to bring your own. Please also bring your own towels. + We don't operate a deposit policy, but rely on your trust. Please leave the chalet as you would expect to find it. Should the chalet need a longer clean than usual there will be a charge to you. + Car Parking: Please get your parking permit from reception. Wheeled trolleys can be located half way up the car park at the back of the Goodwin suite. + Arrival and Departure: Arrive as early 12:00 on your first day, however your chalet may not be ready till 15:30 at the height of the season. Please leave by 09:30 on your last day, to allow your chalet to be serviced for the next guests. If you require different arrangements, please let us know on the reservation form or contact us directly. + There is on-site laundry situated at the opposite side of the bar to the reception. The charge is GBP 3.50, taking pound coins and 50p's. Driers are also available at 50p for 5 minutes. + Electricity: Unless included in you chalet’s price, is provided through a 'pay as you go' meter - don't forget to bring a supply of one and two GBP pound coins. + Refuse collection: Please put your bagged refuse directly into the nearest large wheelie bin refuse area. Please do not leave refuse outside as the birds and foxes will tear the bags to pieces. + Reception Information regarding the facilities opening times is provided at reception. + Local Transport: Buses run through the village and journey planning can be done at Traveline South East. The nearest train station is Deal and there are several local taxi companies, including Direct Taxis. + Local shops: Kingsdown has a newsagents / sweetshop, Post Office, butchers / grocers and deli (good for the barbecue) and a hairdressers. + Supermarkets: The closest supermarket is Sainsbury's in Deal near the railway station. The other large supermarket is Tescos at Whitfield Hill, Dover. From Kingsdown, head back along the towards Dover and follow the A2 towards Canterbury. Tesco is situated after the junction with the A256, at the next roundabout, and can be seen from the road. + Cashpoints: The nearest cashpoints are located in Deal in the town centre, or at the supermarkets listed above. IMPORTANT NOTICE: Kingsdown Holiday Homes cannot guarantee that the swimming pool and wifi will always be open or working, as sometimes there may be unforeseen problems. These facilities are run by the Park management company and are totally outside our control and therefore our responsibility. Please Note; There are no plans to open the bar & restaurant for 2018, however the Lounge area will be open during the day for relaxation and Wifi access. There are three pubs in the village which serve food and are family friendly with garden areas. NO PETS are allowed on the site - except for guide & mobility dogs. A harness and paperwork is necessary.


General This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as "we" and "us". The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you". Bookings A booking deposit of 25% is payable within 3 days please. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued. Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking. Payments can be made by Bank Transfer, Credit Card or Debit Card, details of which will be sent to you on confirmation of your reservation via a payment icon. Access codes etc: Following full payment you will receive access information such as key location, door codes, etc. by email. Cancellation by the Property Owner The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Cancellation & Refund policy Please note if you cancel your holiday, you will forfeit the 25% deposit as it is a non returnable booking fee. If you have paid the full amount, the 75% balance only will be refunded if we are able to re-let your week, as this will mean that the holiday is 2 months or less away. Short lets and cancellations less than a month before the holiday start date, will forfeit the whole amount. We strongly recommend you take out holiday cancellation insurance. Miscellaneous Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. We cannot guarantee that those chalets with wifi access to the internet will always be working, as there could be a fault with the line or equipment. If this is the case, there is wifi in the lounge area as an alternative. The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable. The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property. Pets Pets are not allowed anywhere in the Park grounds or in the chalets. Kingsdown Holiday Park is a pet free zone. Arrival and Departure Time Every effort will be made to have the property available from 15.00 on the day of arrival. The property must be vacated by 09:30 on the day of departure. Information about keys and how to collect them will be provided once full payment has been received. Liability The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Children must be supervised at all times. Breakages The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Complaints Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, such as a cleaning problem, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible. The Owners - Kingsdown Holiday Homes