General This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as "we" and "us". The holidaymaker is the person who makes the online booking and is the main named person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you". Bookings A booking deposit of 25% is payable within 3 days please of the reservation. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments even though reminders are normally sent from the system. Bookings made less than 6 weeks prior to the arrival date must be paid for in full at the time of booking. Payments can be made by Bank Transfer, Credit Card or Debit Card, details of which will be sent to you on confirmation of your reservation via a secure payment icon. Access codes etc: Following full payment you will receive access information such as key location, door codes, etc. by email. Cancellation by the Property Owner The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker similar alternative accommodation. If similar alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Discounts: Any discount can not be used in conjunction with any other discount or reduction. when advertised for example 10% off, this does not come off any extras such as, linen, electric or booking fee, just the rental amount of the property. Covid-19 We want people to be able to book their holiday with the security that they will not lose their holiday due to Covid-19. So In the event that it is not possible to take a holiday because of extended, new or continued government lockdown either at Kingsdown Park or your local area, or travel restrictions being in place due to Covid-19 or similar, from any country's government which directly affects the booking, a full refund will be issued. Cancellation by the holiday maker & Refund policy If you cancel your holiday, for whatever reason, you will forfeit the 25% deposit as it is a non returnable booking fee. If you have paid the full amount, the 75% balance will only be refunded if we are able to re-let your week. All short lets and cancellations less than a month before the holiday start date, will forfeit the whole amount. We strongly recommend you take out holiday cancellation insurance. Miscellaneous Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. We cannot guarantee that those chalets with wifi access to the internet will always be working, as there could be a fault with the line or equipment. If this is the case, there is wifi in the lounge area as an alternative. The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable. The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property. Pets Pets are not allowed anywhere in the Park grounds or in the chalets as Kingsdown Holiday Park is a pet free zone. Arrival and Departure Time Every effort will be made to have the property available from 15.00 on the day of arrival. The property must be vacated by 10.00 on the day of departure. Information about keys and how to collect them will be provided once full payment has been received. Liability The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. The property owner takes no responsibility for any facilities which are closed or not working. This includes the pool, which could be closed due to legislation or management decisions. The chalet owners do not run the pool or any other facilities. No refunds will be offered for these situations. Children must be supervised at all times. Breakages The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Complaints Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, such as a cleaning problem, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible. The Owners - Kingsdown Holiday Homes