Terms and Conditions
BOOKING INFORMATION Duvets and pillows are provided in all accommodation. Unless you have ordered and paid for linen or it is in included in your chalet’s price, you will need to bring your own. Please also bring your own towels unless you have ordered and paid for them in the booking. + We don't operate a deposit policy, but rely on your trust. Please leave the chalet as you would expect to find it. Should the chalet need a longer clean than usual there will be a charge to you. + Car Parking: Please get your parking permit from reception. Wheeled trolleys can be located next to the Goodwin’s suite opposite the tennis court.. + Arrival and Departure: Arrive as early 12:00 on your first day, however your chalet may not be ready till 15:30 at the height of the season. Please leave by 10.00 on your last day, to allow your chalet to be serviced for the next guests. If you require different arrangements, please let us know on the reservation form or contact us directly. + There is on-site laundry situated at the opposite side of the bar to the reception. The charge is GBP 3.50, taking pound coins and 50p's. Driers are also available at 50p for 5 minutes. + Electricity: Unless this is included in you chalet’s price, it is provided through a 'pay as you go' meter - don't forget to bring a supply of one (and two for some meters) GBP pound coins. + Refuse collection: Please put your bagged refuse directly into the nearest large wheelie bin refuse area. Please do not leave refuse inside the chalets or outside as the birds and foxes will tear the bags to pieces. + Reception: Information regarding the facility opening times is provided at reception. + Local Transport: Buses run through the village and journey planning can be done at www.travelinesoutheast.co.uk The nearest main train station with taxis is Deal and there are several local taxi companies, including Castle Taxis on 01304 363636 01304 680021 + Local shops: Kingsdown has a newsagents / sweetshop/Post Office, butchers / grocers and deli (good for the barbecue) and a hairdressers. + Supermarkets: The closest supermarket is Sainsbury's in Deal near the railway station. The other large supermarket s are Tescos at Whitfield Hill, Dover or Lidl , Honeywood Parkway, White cliffs business Park, Dover. From Kingsdown, head back along the towards Dover and follow the A2 towards Canterbury taking the first exit off the due carriageway. Turn left at the roundabout and Lidl is on the right. Continue along that road for1/2 mile for Tesco is situated + Cashpoints: The nearest cashpoints are located in Deal in the town centre, or at the supermarkets listed above. IMPORTANT NOTICE: Kingsdown Holiday Homes cannot guarantee that the swimming pool will always be open and wifi in any of the buildings will be working, as sometimes there may be unforeseen problems. The pool is run by the Park management company and is totally outside our control and responsibility. No refunds will be given in the event of the pool being unexpectedly closed by the management for whatever reason. There is no restaurant on site and the bar will only be open at peak times during peak season as advertised outside the reception/bar. There are three pubs in the village which serve food and are family friendly with garden areas. NO PETS are allowed on the site - except for guide & mobility dogs. A harness and paperwork is necessary.
TERMS AND CONDITIONS
General This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as "we" and "us". The holidaymaker is the person who makes the online booking and is the main named person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you". Bookings A booking deposit of 25% is payable within 3 days please or reservation. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments even though reminders are normally sent from the system. Bookings made less than 8 weeks prior to the arrival date must be paid for in full at the time of booking. Payments can be made by Bank Transfer, Credit Card or Debit Card, details of which will be sent to you on confirmation of your reservation via a secure payment icon. Access codes etc: Following full payment you will receive access information such as key location, door codes, etc. by email. Cancellation by the Property Owner The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker similar alternative accommodation. If similar alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Covid-19 We want people to be able to book their holiday with the security that they will not lose their holiday due to Covid-19. So In the event that it is not possible to take a holiday because of extended or continued government lockdown or travel restrictions still being in place due to Covid-19 or similar, from any country's government which directly affects the booking, an alternative holiday will be offered up to the value of the amount already paid, to be taken on future dates of the guest's choosing, but not more than 12 months in the future from the start of the original holiday. If this is not possible, a refund will be issued for holidays booked after May 12th 2020. If you are unable to take your holiday because a member of your party has Covid-19 irrespective of the booking date, an alternative holiday will again be offered up to the same value, but not a refund. Cancellation by the holiday maker & Refund policy Please note if you cancel your holiday, for whatever reason, you will forfeit the 25% deposit as it is a non returnable booking fee. If you have paid the full amount, the 75% balance will only be refunded if we are able to re-let your week. All short lets and cancellations less than a month before the holiday start date, will forfeit the whole amount. We strongly recommend you take out holiday cancellation insurance. Miscellaneous Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. We cannot guarantee that those chalets with wifi access to the internet will always be working, as there could be a fault with the line or equipment. If this is the case, there is wifi in the lounge area as an alternative. The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable. The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property. Pets Pets are not allowed anywhere in the Park grounds or in the chalets as Kingsdown Holiday Park is a pet free zone. Arrival and Departure Time Every effort will be made to have the property available from 15.00 on the day of arrival. The property must be vacated by 10.00 on the day of departure. Information about keys and how to collect them will be provided once full payment has been received. Liability The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Children must be supervised at all times. Breakages The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Complaints Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, such as a cleaning problem, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible. The Owners - Kingsdown Holiday Homes