This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who makes the online booking and is the main named person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

Bookings

• A booking deposit of 25% is payable within 3 days please of the reservation. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking is then confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
• The balance of the holiday cost, along with the security deposit, is payable 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments even though reminders are normally sent from the system.
• Bookings made less than 6 weeks prior to the arrival date must be paid for in full at the time of booking.
  Payments can be made by Bank Transfer, Credit Card or Debit Card, details of which will be sent to you on confirmation of your reservation via a secure payment icon.
• Only one discount is allowed for each booking and this amount is deducted from the base price. So if there is a specific discount for that booking in place, this will usually take precedence over the loyalty one, as it will be worth more.
• Access: Following full payment you will receive access information such as key location, door codes, etc. by email.

Cancellation by the Property Owner

• The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable, the property owner will endeavour to find the holidaymaker similar alternative accommodation.
• If similar alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund.
• The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Cancellation by the holiday maker & Refund policy

• If you cancel your holiday, for whatever reason, you will forfeit the 25% deposit as it is a non-returnable booking fee.
  If you have paid the full amount, the 75% balance will only be refunded if we are able to re-let your week.
  All short lets and cancellations less than a month before the holiday start date, will forfeit the whole amount.
• We strongly recommend you take out holiday cancellation insurance.

Miscellaneous

• Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
  We cannot guarantee that those chalets with Wi-Fi will always be working, as there could be a fault with the line or equipment. If this is the case, there is Wi-Fi in the lounge area as an alternative.
• The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
• The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or their party is unacceptable.
• The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

Liability

• The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
• The property owner takes no responsibility for any facilities which are closed or not working. This includes the pool, which could be closed due to faults or management decisions. The chalet owners do not run the pool or any other facilities. No refunds will be offered in these situations.
• Children must be supervised.

Breakages

• The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday.
• Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure.
• The property owner retains the right to withhold money from the security deposit for damage and breakages although minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

• Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, such as a cleaning problem, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
• The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

The Owners – Kingsdown Holiday Homes